Refund Policy

 

Last updated: 18 August 2026

Thank you for shopping with DSD de Luxe Estonia. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may have the right to return the product and receive a refund in accordance with this Refunds & Returns Policy and applicable Estonian and European Union consumer protection legislation.

1. Right of Withdrawal

If you are a consumer purchasing products from our online shop, you generally have the right to withdraw from the purchase contract within 14 days without giving a reason.

The withdrawal period begins on the day you, or a person designated by you, receives the products.

To exercise your right of withdrawal, please contact us within the 14-day period using the contact details provided on our website. Please clearly state that you wish to withdraw from the purchase and include your order number and the products you wish to return.

2. Conditions for Returns

Returned products must be sent back within 14 days after you have informed us of your decision to withdraw from the contract.

Products should be returned in their original condition and, where possible, in their original packaging. You may handle the products only to the extent necessary to establish their nature, characteristics and functioning.

Please note that you may be responsible for any reduction in the value of a product resulting from handling beyond what is necessary to inspect the product.

For hygiene and health protection reasons, sealed cosmetic, hair-care, skincare and personal-care products cannot be returned after the seal has been opened or the product has been used, unless the product is defective or otherwise does not conform to the purchase contract.

3. Products That Cannot Be Returned

The right of withdrawal does not apply to products that are not suitable for return for reasons of health protection or hygiene once their protective seal has been removed.

This may include opened or used cosmetic, skincare and hair-care products.

If you receive a product that is defective, damaged or incorrect, please contact us before using the product. Such products may be eligible for a replacement, repair or refund in accordance with applicable consumer protection legislation.

4. Return Shipping Costs

Unless the product is defective, damaged or incorrectly supplied, the customer is responsible for the direct cost of returning the products when exercising the right of withdrawal.

If you are returning a defective, damaged or incorrectly supplied product, please contact our customer service before sending it back so that we can provide instructions regarding the return.

5. Refunds

Once we have received the returned product and verified that the return meets the applicable requirements, we will process your refund without undue delay.

When you exercise your right of withdrawal, we will refund the payments received from you, including the standard delivery costs charged for the original order. Additional costs resulting from your choice of a more expensive delivery method will not be refunded.

The refund will normally be made using the same payment method that you used for the original purchase, unless otherwise agreed with you.

We may withhold the refund until we have received the returned products or you have provided evidence that the products have been sent back, whichever occurs first.

6. Damaged or Incorrect Products

If your order arrives damaged, defective or contains a product different from the one you ordered, please contact us as soon as possible.

Please provide your order number, a description of the issue and photographs of the product and packaging, where applicable. We will review the issue and provide appropriate instructions for the return or replacement.

Your statutory rights in relation to defective or non-conforming products remain unaffected by this policy.

7. How to Request a Return

To request a return or refund, please contact us at sales@tubas.lv with providing:

• Your full name
• Order number
• Product(s) you wish to return
• Reason for the return, if applicable
• Photographs, if the product is damaged or defective

We will provide you with the necessary return instructions.

Please do not send products to us without first contacting, as this may delay the processing of your return.

8. Contact Us

If you have any questions regarding returns, refunds or your consumer rights, please contact us through the contact details provided on our website.

Nothing in this policy limits or excludes any mandatory rights you have as a consumer under applicable Estonian or European Union law.